Here at Chambury we love our customers, have we mentioned that before ..?
What we love to do the most is make them happy. Well as happy as delivering a learning and performance management system can do.
But what makes them happy? Easy. Having a system that works, runs fast, is cost effective, and that their employees and teams can access without hindrance in their busy work environments.
We can shout about how great our support teams are, but can we prove it ..?
We promise our customers 99% uptime. That's a big number. Thats reliable. But. Do we meet it ..?
This chart shows a report from our UK based AWS infrastructure 1 Jan 2023 - 31 Dec 2023.
AWS has tremendous reliability, and which enables us to exceed 99.9%. All the time. This includes customer staging and test sites, eCommerce solutions and of course Totara, our preferred LMS.
It's all monitored 24/7, any issues are fixed with full automation and are managed by our team of highly skills system administrators.
We promise to meet our service level agreements.
We have a brilliant team of people at Chambury, who work hard every day to make sure that our customer queries are answered, both timely and most importantly correctly. We run our stats at every team meeting, even ad-hoc ones (to surprise them!) and we found ...
In the last 90 days our support team met our SLA 97.37% of the time rising to 100% in the last 30 days.
We can confidently say we meet our contracted customer SLAs.
Some suppliers can't meet this and their customers face significant downtime and reliability issues which can be incredibly frustrating.
We often migrate LMSs from other suppliers and platforms. We make it simple, straightforward and most of all hassle free. If you are facing issues with your current LMS or provider, get in touch.
We'd love to sit down with a cuppa and chat about how we can help you get back on track.
Get more information by clicking the 'contact' button on the menu above or by emailing us at info@chamburylearning.co.uk.
Learning Management. Solved.
Chambury Learning promises to continually develop their services to meet and exceed customer expectations, providing a professional, customer-focused, single point of contact for Learning Management Systems advice and support. They are recognised for their excellent service and expertise as a preferred supplier to the healthcare sector creating an environment in which the customer feels that they can be open and transparent, that they are being listened to, ultimately making customers feel that they are the most important part of the journey.
UK based. Free upgrades. High customer service. Quick response. No hidden costs.