... Enable a career for life, not just a job for now, so our people can build the career they want ...
Joy Chamberlin - CEO
Elysium set out to provide straightforward, accessible and empowering information to their people on the learning, development and career opportunities available inline with their KITE values. With a commitment to offering a career for life, not just a job for now. Elysium Healthcare use Totara to support them in taking big strides forward in their approach.
About Elysium
Elysium Healthcare launched in December 2016, bringing togetherstrategic sites from existing partnerships. Further acquisitions enlargedthe group which now has over 6,000 people offering Mental HealthCare, Neurologicial Care, Learning Disabilities & Autisim, Children’s Services and Private Patient Services.
Elysium brings together a unique approach to the delivery of care where the individual is embedded in the heart of all aspects of care. Together, with their stakeholders, they shape the care of today and the future. Their aim is to set new standards in the delivery of specialist care through their strategic network of sites which provides a complete pathway of care.
The Challenge
After joining Elysium in 2018, Suzanne Rosenberg, the Head of Learning and Development extensively redesigned Totara Learn with Chambury Learning Solutions because:
The LMS was not being utilised anywhere near to it’s capability;
The look and feel was outdated and did not reflect the Elysium brand;
The set-up and navigation caused internal frustration and poor metric reporting;
The lack of visibility of the core learning offer was causing sites to constantly reinvent;
There was low flexibility to repond quickly to new regulations and service requirements;
The ROI was low with poor engagement in the technology;
The commitment of the leadership team to development was evident, but the tools and processes to deliver it needed work.
As well as working with Chambury on the design elements, Elysium engaged Practical Change Partners to support them in building and delivering a new learning strategy. Totara was at the heart of their plans for a future proof learning framework that would enable a one stop shop for all things learning, development and careers.
The Learning Strategy focused on 3 things:
Deliver Compliance;
Enhance Skills;
Support Careers;
Elysium wanted a site that looked like them - reflecting the organisation, its culture, it’s values, it’s amazing people and it’s commitment to career progression from within. The result is an engaging Totara Learning platform that employees can access at any time, from anywhere.
... Elysium has always provided great opportunities for employees to advance their knowledge and develop their careers. But with so many options, finding what fits and then making the right choice has not always been easy. Our Totara based ‘My Elysium Learning’ [MEL] now delivers a “one stop shop” with a structure and content that is inspiring - helping signpost employees so they are able to make the right choices for them.
The results speak for themselves with an uplift in employees doing formal qualifications of 68% in 12 months. We are now truly delivering on our vision to provide a career for life, not just a job for now ...
Gareth Green – HR Director
Alongside the system rebuild, and with the advent of Covid-19, existing face to face training like induction and overseas nurse training would have to be rebuilt overnight to enable virtual delivery, along with new training programmes that had to be designed to support changes in infection control protocols and the wearing of personal protective equipment (PPE).
The Solution
Chambury Learning Solutions worked in partnership with Elysium and Practical Change Partners to deliver three things:
Clean data feeds resulting in more effective statutory and mandatory reporting;
A new course catalogue enabling employees to search by title, specialism and course type;
A new fully responsive, intuitive and rebranded theme for learning that worked on all devices;
The theme was designed to mirror Elysium’s internal systems and new employee branding so that staff felt they were learning in a fully integrated process.
To maximise the user experience the core navigation structure was designed to provide very simple, succinct menus through which staff could find exactly what they were looking for in a minimal amount of clicks.
Linked from the home page now sits brand new menu structures that navigate staff to skills training, development programmes and career pathways. By understanding and articulating the career paths of healthcare workers, nurses and leaders in Elysium the team were able to provide real life case studies, role profiles of jobs that might be the next step forward in career progression and capability frameworks to help people assess and evidence their current skill sets.
The benefit of using Totara Learn was that so much functionality already existed that could be used to support the work. For example:
Collaboration tools were used to set up shared collaboration spaces for people at the same career step to share experiences, knowledge and support;
Dashboards with custom features were used to showcase and celebrate careers at Elysium in an effective way;
These dashboards guide and direct staff and provide clear guidance on learnig and development to support career growth and development;
During 2020, with the Covid pandemic, the Totara system’s intuaitive course building tools and ease of updating system navigation provided ultimate flexibility for the learning and development team who were all relocated to working from home, to re-design, convert and deliver e-learning and virtual sessions to keep the business compliant and patients and staff safe.
The Results
Elysium set out to increase engagement with learning, development and careers, while reducing the cost to serve their sites. After just one year from launch they have:
Increased eLearning course options from 10 to over 100
Promoted over 400 course opportunities on the new course catalogue which can be searched by title, specialism and type (i.e blended, eLearning and face to face)
Implemented and tailored Elysium on-line Care Certificate (foundational training for all care workers)
Seen a significant increase in regional collaboration
Won a number of awards including Best Dementia Training Initiative (National Dementia Awards) and Nursing Times Nursing Associate Trainee of the year 2020 (John Podmore)
Finalist for the Internal Learning Solution of the Year award for the Overseas Nurses Development Programme
Run a number of successful recruitment campaigns based on development opportunities
Implemented virtual classrooms to deliver induction and critical COVID-19 related training to sites nationally
By changing the way learning is designed, delivered and promoted nationally they have:
Increased staff undertaking formal qualifications by 68%;
Increased traffic to My Elysium Learning by 99%;
Saved 1 FTE through increased self service and reduced administration;
Increased staff retention levels;
The statistics below demonstrated the level of increased enagement from employees to the newly designed Totara Learn based ‘MEL’ site, and the huge increase of use logins during 2020, even during the pandemic which ordinarily may have lessened engagement due to the inceased requirements for direct patient care.
2019 | 2020 | |||||||
Qtr 1 | Qtr 2 | Qtr 3 | Qtr 4 | Qtr 1 | Qtr 2 | Qtr 3 | Qtr 4 | |
Number Logins | 36,553 | 25,920 | 29,352 | 37,122 | 54,635 | 52,481 | 58,321 | 31,822 |
Course Completions | 24,311 | 20,699 | 22,702 | 27,601 | 35,378 | 30,069 | 34,701 | 23,836 |
Course Module Compelitons | 34,696 | 29,881 | 33,941 | 40,256 | 52,365 | 57,651 | 80,006 | 44,743 |
Certification Completions | 33,741 | 22,214 | 24,376 | 27,282 | 35,717 | 28,037 | 31,368 | 18,521 |
Everytime I show the new [Totara based] MEL to teams across Elysium I am overwhelmed by their positive response. We work really hard to hire great people and we genuinely want them to support them to build their career. The new Totara platform has helped us reach people and highlight what fabulous opportunities are available here, and I’m thrilled when I hear about their progression ...
Suzanne Rosenberg – Head of Learning and Development
The Future
With a solid framework underpinning the learning management system Elysium are now planning for the future and further maximising their return on investment in Totara. Their plans include:
Implement Totara Perform for eAppraisal and 360
Online Supervision forms
Study Leave capture
Enhanced reporting
Customised themes based on the service that a staff member sits in, for example if they work in Elysium Neurology the theme will be different to staff working in Mental Health
Enhanced leadership tools
Manager workshops to develop skills in career conversations and raise awareness of opportunities
Probation period end workshops to raise awareness of development and career opportunities
Online application forms with associated workflow
About Chambury Learning
We promise to continually develop our services to meet and exceed customer expectations.
We take your requirements of a Learning Management System and support you into making your vision a reality.
All implementations include; a named Learning Consultant; UK hosting & maintenance; administrative training; deployment to your team. Also included is free access to customer conferences, workshops and focus groups.
Our extensive experience enables us to establish ourselves as a successful partner in your learning management project.
Chambury Learning commits to providing a professional, customer-focused, single point of contact for Learning Management Systems advice and support, ultimately being recognised as an excellent service provider to our customers and preferred supplier to the NHS.
We create an environment in which the customer feels that they can be open and transparent with their enquiry, that they are being listened to, making our customers feel that they are the most important part of the journey.
